Overage pricing

Whether you get an unexpected influx in traffic or you need more storage as you’re adding more content, we want to support the growth of your site! So instead of throttling or shutting off sites, we charge simple overage fees based on the traffic you received and the storage you’re using.

Types of Overages

FAQ

How do you track visits?

We track a visit as a unique IP address in a 24 hour period. If the same IP address hits your site 100 times in the same day, it counts as one visit. If the same IP address visits 5 times today and comes back again tomorrow, it counts as two visits. We take extra care to remove any bots from your visit counts. To learn more about how we track visits, check out this help doc.

Why does Google Analytics say my traffic is different?

There may be a discrepancy in the traffic you see from your analytics provider and Flywheel visits. This is common, and is caused by a handful of things. For example, Google Analytics only tracks pages with their tracking code on it. This typically means your Admin pages would not be tracked.

What if I am consistently over my plan limits?

We monitor for customers that are being charged overages regularly and will proactively reach out to help make sure you’re on the correct plan. If you believe you should move to a different plan, we recommend reaching out to your account manager or our sales team! 

When do you bill overages?

On your Fly-versary (the day of the month your account was setup), any overage will be charged to your existing card on file . If you are paying annually for your subscription, you will still be charged monthly for overages. You will receive an invoice for the payment after you are charged.

The overages will appear as a “Visitor Overage Charge” or “Storage Overage Charge” on your monthly invoice.

What if I’m on a Legacy plan?

If you’re on a ‘Legacy plan’ (purchased prior to May 1, 2019), please note that we will not charge you overages. However, if you consistently go over your visit limits, we will ask that you upgrade your plan to a level that’s appropriate for the number of visits that you’ve been receiving.